FAQ
At Zyrava, your satisfaction is our top priority. Here you’ll find answers to our most common questions so you can shop shop without hesitation.
Still need help or want to know more? We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always ready to assist you. Whether it’s product details, order inquiries, or simply sharing your experience, we’re just a message away.
General Questions
How do I know my size?
How do I know my size?
A size guide is available on every product page for precision.
What about customs or duties?
What about customs or duties?
For countries within the European Union, no additional customs fees. Outside the European Union, duties may apply depending on local laws.
what is your return policy?
what is your return policy?
We offer a 14-day return period starting from the day your order is delivered. Items must be returned unworn, unwashed, and in their original condition with all tags attached. Please note that return shipping costs are the customer’s responsibility, and we cannot accept returns without a valid tracking number.
PLEASE NOTE: Please inspect your order upon delivery and contact us within 5 days if the item is defective, damaged, or if you received the wrong item.
Read more about our Return & Refund Policy HERE.
Can I return sale items?
Can I return sale items?
Discounted items may still be returned as long as they meet our standard return conditions and are not marked as Final Sale.
Read more about our Return & Refund Policy HERE.
Shipping + Delivery
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide from our EU warehouse. Orders within the European Union are delivered faster, while international orders outside the EU may take slightly longer due to customs clearance.
How long will it take to get my orders?
How long will it take to get my orders?
Orders are usually processed and shipped within 1–2 business days. Once dispatched, delivery within Europe takes approximately 3–5 business days, while international orders outside the EU may take longer depending on customs and local couriers. During peak periods such as product launches, holiday sales, or promotions, both processing and delivery times may be slightly extended.
Read more about Shipping & Delivery HERE.
Do you have free shipping?
Do you have free shipping?
Yes! We offer FREE shipping when you reach the minimum order value:
- Within Europe: Free shipping on orders above €75 (otherwise €7.95).
- Outside Europe: Free shipping on orders above €120 (otherwise €15.95).
All amounts are automatically converted into your local currency at checkout.
Do I get a tracking number?
Do I get a tracking number?
Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Payment
Do you charge additional fees for payments?
Do you charge additional fees for payments?
No, we do not charge any additional fees for processing your payment. The price you see at checkout is the final amount, excluding any applicable shipping costs or duties for international orders.
What forms of payment do you accept?
What forms of payment do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Mobile Pay, Apple Pay, Google Pay, and Klarna. All transactions are processed securely at checkout, and you can select the option that works best for you.
Is my payment information safe?
Is my payment information safe?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store or have access to your credit card information. Our trusted providers meet the highest PCI-DSS security standards, so you can shop with complete confidence.
Can I use Klarna?
Can I use Klarna?
Yes, we accept Klarna payments.
How long does it take to process a refund?
How long does it take to process a refund?
Once your return is approved and processed, the refund will be issued back to your original payment method. Depending on your bank or credit card provider, it usually takes 3–5 business days for the funds to appear in your account.
What currency will I be charged in?
What currency will I be charged in?
All orders are processed in Euros (EUR) by default. However, for your convenience, our store automatically converts prices into your local currency at checkout so you can view the amount in your own currency. Please note that your bank or card provider may apply a small conversion fee.
Do you accept international payments?
Do you accept international payments?
Yes, we accept international payments. Customers from outside the European Union can shop with us using all major credit cards and secure payment methods such as PayPal, Apple Pay, and Google Pay. All transactions are handled safely through our trusted payment gateways.
Contact
How can I contact customer service?
How can I contact customer service?
Our team is always ready to assist. From sizing questions to styling tips, we’ve got you covered.
Contact: Click Here
what is the customer service response time?
what is the customer service response time?
We always aim to answer every question within 48 hours.